M8TRX.AI
Legal

Privacy Policy

Last Updated: May 21, 2025

1. Introduction

M8TRX.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways, including:

2.1 Information You Provide

  • Contact information (name, email address, phone number, business name)
  • Account credentials (username, password)
  • Payment information (processed through secure third-party payment processors)
  • Communications and correspondence with us
  • Survey responses and feedback
  • Information provided when applying for jobs or contractor positions

2.2 Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on pages, links clicked)
  • Location information (based on IP address)
  • Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may collect information about you from third-party services, including:

  • Payment processors (Stripe)
  • Scheduling tools (Calendly)
  • CRM systems
  • Analytics providers
  • Marketing platforms
  • Social media platforms (if you connect your accounts or interact with our content)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Qualify leads and assess potential client needs
  • Fulfill our contractual obligations
  • Send administrative information, such as updates to our terms and policies
  • Send marketing communications (with your consent where required)
  • Personalize your experience and deliver tailored content
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services, customer service)
  • Business Partners: With your consent, we may share your information with business partners to offer certain products, services, or promotions
  • Affiliates: We may share your information with our affiliated companies
  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
  • With Your Consent: We may share your information for other purposes with your consent

We do not sell your personal information to third parties.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your personal data
  • Right to rectification of inaccurate personal data
  • Right to erasure of your personal data
  • Right to restriction of processing of your personal data
  • Right to data portability
  • Right to object to processing of your personal data
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

7.2 CCPA Rights (California)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to delete personal information collected from you
  • Right to opt-out of the sale of your personal information (note that we do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section.

7.3 Marketing Communications

You can opt out of receiving marketing emails and SMS messages from us by following the unsubscribe instructions provided in those communications or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related communications.

8. Third-Party Links

Our website and services may contain links to third-party websites and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of those third parties.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@m8trx.ai